What is responsible gaming and why does it matter?
Responsible gaming means keeping gaming as a form of entertainment — not a source of income or an outlet for emotions. At bk23, we believe that when every member plays mindfully and within their own limits, gaming can be a safe, enjoyable, and positive experience.
The core idea of responsible gaming is straightforward — never bet more than you can afford to lose, and do not let gaming affect your personal or family life. In practice, though, many people find it hard to hold that line, especially when chasing losses after a bad run.
Bk23 takes this matter very seriously. That is why we have built a range of protective tools for all our members — so you can stay in control of your own play. Responsible gaming is not just about you; it is about your family and the people closest to you as well.
bk23's Commitment
bk23 is a licensed and regulated platform. We serve only users aged 18 and above, and we are fully committed to ensuring responsible gaming at all times.
Recognise the signs of problem gambling
Gaming problems do not appear overnight — they build up gradually. Keep an eye on the signs below. If you recognise more than one in yourself, it may be time to seek help.
Warning signs
- Chasing losses by playing more after losing
- Lying or hiding gaming activity
- Neglecting family or work to play
- Betting with household money
- Feeling restless or irritable when not playing
- Borrowing money or taking on debt to play
Signs of healthy gaming
- Play for fun only, not to escape stress
- Sticking to your budget and staying within limits
- Making time for family and work
- Being able to walk away after a loss
- Being open with family about your gaming
- Winning is not the only goal
Important Notice
If you notice any of the warning signs above — in yourself or someone you know — do not wait to get help. Acknowledging a problem is not a sign of weakness; it takes real courage.
Practical tips for safe gaming
Build a few simple habits around responsible gaming. Following these tips in everyday life will help keep gaming fun at all times.
Only play with what you can afford to lose
Set a time limit and budget before you start playing
Don't play when you're stressed or feeling low
Stop when you hit your goal or your time is up
Take regular breaks and rest
Spend time with family and friends
Withdraw your winnings promptly
Review your gaming history regularly
Remember — gaming is entertainment, not an investment. No one can guarantee a win. Never chase your losses by placing bigger bets to recover what you've lost. That mindset is the greatest risk of all.
How to Use bk23's Protective Tools
Once logged into your bk23 account, you can easily activate our responsible gaming tools. A full breakdown of how each tool works is provided below.
Deposit Limit
Account Settings → Responsible Gaming → Deposit Limit. Separate daily, weekly, and monthly limits can be set. Reducing a limit takes effect immediately; increasing it is subject to a 24-hour cooling period.
Time Limit
Account Settings → Time Limit. Set the maximum duration for a single session. When the time is up, you will receive an on-screen notification and a prompt to take a break.
Cooling-Off
Account Settings → Cooling Off. Can be activated for 24 hours up to 6 weeks. Deposits and betting are disabled during this period, but withdrawals remain available.
Self-Exclusion
Contact support or go to Account Settings → Self-Exclusion. Periods range from 6 months to 5 years. Once activated, it cannot be cancelled before the period ends.
Check Yourself
Ask yourself the questions below. If you answer "Yes" to three or more, consider reaching out for support.
Do a self-assessment
Do you play for longer than you originally planned?
Do you spend more than your budget allows?
Do you keep playing after a loss to win back what you lost?
Has gaming been cutting into the time you give to work or family?
Do you feel restless or irritable when you are unable to play?
Are family or friends concerned about your gaming?
Have you ever borrowed money or taken funds secretly in order to play?
Keep in mind
Seeking help is not a weakness — it takes courage. You're not alone. The bk23 support team and professional support organisations are always here for you.
Self-Exclusion Process — Step by Step
If you feel you need a longer break, choose Self-Exclusion. It's the strongest protective measure available.
1
Log In to Your Account
Log in to your account on the bk23 platform and go to the profile menu.
2
Go to the Responsible Gaming Section
Look for the "Responsible Gaming" section within your Account Settings.
3
Select Your Self-Exclusion Period
Choose your preferred duration: 6 months, 1 year, 2 years, 3 years, or 5 years.
4
Confirm Request
Verify your identity and confirm your decision. Changes take effect immediately once confirmed.
5
Get confirmation
You will receive a confirmation email. Your account will remain closed for the duration of the period, and withdrawals can still be processed.
Once your self-exclusion period ends, you will need to contact the support team to reactivate your account. A cooling period applies before reactivation to help ensure the decision is well considered.
Help & contact
Beyond the bk23 support team, you can also reach out to professional organisations for help. When it comes to addiction, professional support is always the most effective option.
bk23 Support
Live chat: available 24/7
Email:
[email protected]
Response time: typically within 24 hours
Professional support
For mental health support, contact the National Institute of Mental Health (NIMH) or a local counselling centre.
If someone you know is struggling with a gaming problem, step in and help. If you recognise the signs in a family member or friend, stand by them with patience and compassion, and encourage them to seek professional support.