Bk23's Privacy Policy —
Your Data, Our Responsibility

Various types of information are collected when you create an account and use the bk23 platform. We only collect data that is genuinely necessary to provide our services.

Bk23 does not collect any sensitive information beyond the above — such as religion, political opinions, or health data.

Bk23 collects your information in several ways. You will be informed before data is collected through each method.

• Registration Form: Information you provide when creating your account.
• KYC Verification: Uploading documents to verify identity.
• Transaction Processing: Payment information at the time of deposits and withdrawals.
• Automatic Collection: through cookies, log files, and tracking technologies.
• Support Contact: Hours for Live Chat or email contact.
• Third-Party Verification: From payment gateways or identity verification services.

Bk23 uses your personal information only for specific, legitimate purposes. Your data is never used beyond its intended scope.

• Account Management: Registration, login, and profile maintenance.
• Service Delivery: Gaming, deposits, withdrawals, and promotional benefits.
• KYC & Legal Compliance: Identity verification, age confirmation, and anti-money laundering compliance.
• Security Assurance: Detecting and preventing fraud.
• Contact: Important updates, security alerts, and support.
• Service Improvement: Improving the platform through usage analytics.
• Promotional Communications: Promotional and bonus information, with your consent.

If you no longer wish to receive marketing communications, you can unsubscribe at any time — however, important service-related messages will continue to be sent.

Bk23 retains your information only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements.

• Active Account Information: For the full duration your account remains active.
• Transaction Records: At least after account closure 5 Years (when required by law).
• KYC Documents: After account closure 7 Years।
• Log & Device Information: Maximum 1 Year।
• Support Conversations: After Last Contact 2 Years।

Once the designated retention period ends, data is securely deleted or anonymized. Some data may need to be retained longer due to legal obligations.

Bk23 does not sell or transfer your information to advertisers or third parties for commercial purposes. In certain limited circumstances, some data may be shared.

• Payment Processors: To process transactions with bKash, Nagad, Rocket, and banks.
• Identity Verification Services: With licensed institutions to complete the KYC process.
• Legal Authorities: In response to a court order or a valid request from a regulatory authority.
• Technology Service Providers: For hosting and security services — under strict confidentiality agreements.

Bk23 uses cookies and similar technologies on the website. These help improve your browsing experience and ensure the platform functions properly.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your preferences and settings.
• Analytics Cookies: Collects usage statistics — you have the option to disable this.
• Performance Cookies: Monitors site speed and stability.

You can delete or block non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect some platform features.

As a bk23 member, you have the following rights over your personal information. Contact our support team to exercise any of these rights.

• Right to Know: You can find out what personal information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your information under certain conditions.
• Objection to Processing: You can object to the use of your information for specific purposes.
• Data Portability: You can receive your information in a standard, portable format.
• Withdrawal of Consent: You can withdraw your consent to data processing at any time.

The bk23 platform is intended for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Date of birth is mandatory verification during the KYC process.
• Any information belonging to a minor that reaches us will be deleted immediately.
• Parents or guardians may contact our support team with any concerns regarding a minor's information.

Bk23 follows the highest industry security standards to protect your information. Our multi-layered security system keeps your data safe at all times.

• 256-bit SSL/TLS Encryption: For all data transfers.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Two-Factor Authentication (2FA): Additional security layer for account access.
• Regular Penetration Testing: Identifying and resolving vulnerabilities.
• Data Backup: Regular encrypted backups stored at separate locations.
• Staff Training: All staff receive regular data protection training.

In the event of a data breach, affected members will be notified within 72 hours and prompt steps will be taken to limit the damage.

Bk23 may update this Privacy Policy when necessary. Notice will be provided based on the nature and significance of any changes.

• For significant changes, registered email or platform notice will be given at least a minimum of 7 Days Prior Notice will be provided.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you object to the changes, you may request to close your account.
• The date of the latest update will always be shown at the top of this page.

If you have any questions about our Privacy Policy or requests regarding your information, please contact us.

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24 hours

You can submit data protection complaints directly to our Data Protection Team. We take every complaint seriously.